Meet from the Comfort of your Own Home or Office without Traveling! No hassles!
Phonak Remote Support: Professional Hearing Care From Home
Hearing care has changed significantly in recent years. Thanks to better technology, you can now get help with your hearing aids without leaving your home. This is called telehealth or teleaudiology, and Hears Hearing & Hearables is proud to offer it through our provider network nationwide.
There are many good reasons to receive care remotely. Minnesota winters make travel difficult; getting a ride can be a challenge; some patients live far from the care they need; and sometimes a quick adjustment simply doesn’t warrant a full office visit. Phonak Remote Support makes professional hearing care accessible wherever you are.
What You Need for Phonak Remote Support
Before your remote visit, make sure you have:
- Your Phonak hearing aids, fully charged and in your ears
- A smartphone or tablet: Apple (iOS 13.0 or newer) or Android (7.0 or newer)
- Bluetooth 4.2 or higher on your phone
- A good internet connection, either Wi-Fi or mobile data
- The myPhonak app, downloaded from the App Store or Google Play
- An appointment is scheduled with your hearing care provider
How to Set Up the myPhonak App
- Turn on Bluetooth on your phone
- Download the myPhonak app from your app store
- Prepare your hearing aids: if rechargeable, place them in the charger and remove them; if battery-powered, open and close the battery doors. This puts them in pairing mode for approximately three minutes.
- Open the app and follow the on-screen directions to connect
- After pairing, restart your hearing aids one more time
When it is time for your appointment, open the app and start the session. You will connect with your hearing care provider through a video call, and they can make real-time adjustments to your hearing aids remotely.
Which Phonak Hearing Aids Work With Remote Support
Not all Phonak hearing aids support remote programming. The following models are compatible:
- Phonak Audéo Infinio Ultra Sphere (current flagship)
- Phonak Audéo Infinio (all technology levels)
- Phonak Virto R Infinio
- Phonak Audéo Lumity
- Phonak Audéo Paradise (P)
- Phonak Virto P-312
- Phonak Sky Marvel and Sky Lumity (pediatric models)
- Phonak Naída Paradise
If you are unsure whether your specific model is compatible, contact us and we will confirm using your serial number. [LINK to contact page]
Why Telehealth Works Well for Hearing Aid Care
- Real-time adjustments without an office visit
- No waiting weeks for a small fine-tuning appointment
- Ideal for patients who live far away, have difficulty traveling, or need a quick fix
- Providers can review app data to understand how your hearing aids are performing in your real environments
- Studies show that patients who receive remote hearing care achieve comparable outcomes to those seen in person
Already have Phonak hearing aids but not yet set up for remote support? Contact our team, and we can walk you through getting paired with a provider in our network.
