If your hearing aid charger is not working properly, it can be frustrating and disruptive. Rechargeable hearing aids are convenient, but when the charger stops working as expected, the problem may be caused by the power source, the charger contacts, the hearing aid placement, or the devices themselves.
This guide walks through common hearing aid charger troubleshooting steps to help you identify the issue and understand what to check before replacing the charger. We’ll also explain when it may be time to look for a replacement. If you are ready to shop, you can browse our hearing aid chargers here.
With all of this convenience, inevitably comes issues.
1. There is not a universal charger
The first and maybe most important thing to note is that each hearing aid manufacturer has their own chargers, and for the most part each new line of hearing aids from that manufacturer has its own corresponding charger.
2. Your Charger can go bad on a Trip
We sell a lot of chargers to people who are traveling, have a charger on the fritz, or maybe just want a backup. The most important thing to know when ordering a charger is the make and model of your hearing aids. We have received many returns from those who think a charger will work with their style of aid, but once they receive it to realize it is not compatible! Save yourself some time and money by making sure you know what you need
3. New chargers for newer technology in the same brand
There are so many examples of a hearing aid brand like Phonak putting out a new hearing aid and then changing up the charger. Another brand that does this is Signia and Rexton which also carry now multiple different lines of hearing aids. The Phonak Hearing Aid Audeo Lumity has different models and two of the models use different chargers. How confusing is that? If we get confused, I can only imagine you do too.
How to troubleshoot a Hearing aid charger that doesn’t work
When it comes to having a charger on the fritz there are a couple of things to check before you panic.
- Check the Cord
The most common issue with all these chargers is usually not the actual charger at all, but the cord. If you find yourself with a charger that is not charging, try switching out the cord first. Most chargers use either a USB-C or Micro-USB cord and hopefully you have an extra one lying around your house as they are pretty typical cords for other kinds of devices as well.
- Check the Plug
If after all this your charger is still not working, then your charger is probably on the fritz. The good news is that most manufacturers warranty their chargers for 1 to 3 years. So, if yours is fairly new, it’s worth reaching out to where you got your charger from to check the warranty and hopefully have it sent in for repair.
If you are looking for a more convenient option, you can always purchase a new charger or a backup charger from us! We are happy to help you figure out what you need and let you know what options work with your particular hearing aids.
- What if you travel, hence one more if.
If you forgot your charger when you travel, we are happy to help you find the charger you need. Some companies don’t want their products sold online but it doesn’t hurt to call around or call us as we might be able to help you.
